eg333 Privacy Policy – How We Handle Your Data

When you register an account on eg333 or interact with our platform, you provide us with the following categories of personal data:

• Identity data: full name, date of birth, gender, and a copy of your government-issued identification document (National ID or passport) provided during KYC verification.
• Contact data: mobile phone number, email address, and city or region within Bangladesh.
• Financial data: payment method details (bKash account number, Nagad account number, Rocket account number, card last four digits), deposit amounts, withdrawal amounts, and transaction histories.
• Communications data: records of messages exchanged between you and eg333 support, including live chat transcripts and email correspondence.

When you access eg333, our systems automatically collect the following technical and usage data:

• Device and technical data: IP address, device type (Android, iOS, desktop), browser type and version, operating system, screen resolution, and mobile network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk).
• Usage data: pages visited, games played, session start and end times, betting activity, game preferences, bonus interactions, and navigation paths through the platform.
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers. See Section 5 of this policy for full details on our cookie practices.

eg333 may receive limited personal data from third-party payment providers (such as bKash, Nagad, and Rocket) in the course of processing deposits and withdrawals. This data is limited to transaction reference numbers, confirmation statuses, and the sending account identifier. eg333 may also receive data from identity verification service providers used to assist with KYC compliance. Data received from third parties is handled in accordance with this Privacy Policy and the data sharing agreements in place with each provider.

eg333 processes your personal data for the following primary purposes:

• Account management: creating, maintaining, and securing your eg333 player account, including processing your login credentials and managing account preferences.
• Payment processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, including fraud detection and payment verification.
• KYC compliance: verifying your identity and age in accordance with responsible gaming requirements and our internal compliance procedures.
• Customer support: responding to your queries, complaints, and support requests via live chat and email.
• Platform improvement: analysing usage patterns and gameplay data to improve the performance, usability, and content of the eg333 platform for Bangladesh players.

eg333 may use your contact data (mobile number or email address) to send you information about bonuses, promotions, and platform updates that may be relevant to you as a registered player. You may opt out of marketing communications at any time by contacting [email protected] or by using the communication preferences settings in your account dashboard. Opting out of marketing communications does not affect the processing of your data for the primary purposes set out in Clause 2.1.

eg333 relies on the following legal bases to process your personal data:

• Contractual necessity: processing required to fulfil our contract with you (account registration, payment processing, gameplay access, support).
• Legal obligation: processing required to comply with applicable legal and regulatory requirements, including KYC, anti-money laundering checks, and responsible gaming obligations.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and internal analytics to improve service quality.
• Consent: processing for marketing communications, where you have opted in to receive such communications. You may withdraw consent at any time.

eg333 does not sell your personal data. We share your personal data only in the following limited circumstances:

• Payment processors: we share financial data with bKash, Nagad, Rocket, Upay, and card processors solely to the extent necessary to process your deposit and withdrawal transactions.
• Identity verification providers: we share identity documents with KYC and age verification service providers for the purpose of verifying player identity and age compliance.
• Game providers: game usage data (games played, session duration, bet amounts) is shared with our game technology partners (such as Pragmatic Play, Evolution Gaming, Spribe) solely for technical delivery of game services and RNG certification purposes.
• Legal authorities: we will disclose personal data to law enforcement or regulatory authorities where required to do so by law, or where eg333 has a good-faith belief that such disclosure is necessary to prevent fraud, protect platform security, or comply with a legal obligation.

eg333 uses the following categories of cookies and similar tracking technologies when you access the platform via a mobile or desktop browser:

• Essential cookies: required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language and currency preferences. These cookies cannot be disabled without breaking platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate and use the platform. This data helps eg333 identify popular game categories, diagnose technical issues, and improve the overall player experience for Bangladesh users.
• Preference cookies: store your platform preferences such as game display settings, notification preferences, and responsible gaming tool configurations so that these settings persist across sessions.

You may control non-essential cookies through your mobile browser settings. Most Android and iOS browsers allow you to block or delete cookies. Please note that disabling essential cookies will prevent you from logging in or using the eg333 platform correctly. eg333 does not use third-party advertising cookies or cross-site tracking cookies. Analytics data collected via cookies is aggregated and anonymised before being used for any platform improvement purpose.

eg333 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable legal and regulatory obligations. Account data and financial transaction records are retained for a minimum of 5 years from the date of your last account transaction, in accordance with standard anti-money laundering record-keeping requirements. KYC documents (identity documents and verification records) are retained for a minimum of 5 years from account closure. Communication records (live chat transcripts, support emails) are retained for 2 years. Where you request deletion of your account, eg333 will delete or anonymise your personal data within 30 days of account closure, subject to any legal retention obligations that require us to keep certain records for longer. You may request information about the specific retention periods applicable to your data by contacting [email protected].

As an eg333 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number or email address:

• Right of access: you may request a copy of the personal data eg333 holds about you, including a summary of how it is being used.
• Right to rectification: you may request correction of any personal data that is inaccurate or incomplete.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data by closing your eg333 account and submitting a deletion request to support.
• Right to restrict processing: you may request that eg333 restrict the processing of your personal data in certain circumstances, for example where you contest its accuracy pending verification.
• Right to object to marketing: you may object to the processing of your personal data for direct marketing purposes at any time by opting out of marketing communications via [email protected].

eg333 will acknowledge all data rights requests within 5 business days of receipt and will endeavour to fulfil valid requests within 30 days. Where a request is complex or involves a large volume of data, eg333 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it. eg333 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

eg333 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit between your device and our servers; encryption of sensitive data fields (including payment identifiers and identity document references) at rest in our databases; access controls that restrict employee access to personal data on a strict need-to-know basis; regular security assessments of platform infrastructure; and automated fraud detection systems that monitor transaction activity for suspicious patterns. No system is completely immune to security risk. In the event of a data breach that affects your personal data, eg333 will notify affected players within a reasonable timeframe.

You are responsible for keeping your eg333 account password confidential and for ensuring that you log out of your account after each session, particularly if you are using a shared or public device. eg333 will never ask you for your full password via email, live chat, or any other communication channel. If you receive a communication purporting to be from eg333 that requests your password, treat it as fraudulent and report it to [email protected] immediately.